Be responsible for retaining a multi-million dollar client base.
Understand SMB needs across all verticals.
Deploy retention strategies to mitigate churn and increase contract adoption.
Strategically address customer concerns and competitive threats.
Work with Sales, Support, Product and Analytics to future-proof retention strategies.

🎯 Requirements

5+ years experience in Sales, Account Management, or related field.
Experience discovering and closing retention & growth opportunities.
Experience managing a pipeline to achieve revenue targets.
Excellent negotiation & financial literacy skills.
Excellent storytelling & vision setting skills.
Excellent organizational, analytical, written, and verbal communication skills.
Passion and knowledge about how technology helps SMBs.

🎁 Benefits

Remote work options.
Medical insurance.
Flexible time off.
Retirement savings plans.
Modern family planning.

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