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account management sales upselling cross-functional collaboration relationship building📋 Description
- Own and grow a portfolio of SMB merchants with tailored Square adoption.
- Advocate for merchants’ needs inside Square; surface insights to shape products.
- Build trusted relationships with top merchants and consultative connections across your portfolio.
- Drive expansion through product adoption, upselling, and value-based recommendations.
- Balance proactive outreach, retention activities, and growth with strong organization.
- Collaborate with cross-functional teams (Sales, Product, Support) to tailor solutions for each merchant.
🎯 Requirements
- 3+ years in account management, sales, or consultative roles.
- Consultative, customer-first mindset; advocate for client needs.
- Strong organization and time management; balance high-volume outreach.
- Excellent communication; simplify complex ideas.
- Commercial acumen; understand SMB drivers and Square value.
- Growth mindset; eager to experiment and improve.
- Track record of delivering measurable outcomes and adoption.
🎁 Benefits
- Remote work
- Medical insurance
- Flexible time off
- Retirement savings plans
- Modern family planning
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