Account Manager, SMB

📋 Description

• Run SMB account reviews to identify workflow gaps and use cases.
• Prospect across ~200 accounts via discovery calls for upsell.
• Manage renewals end-to-end: pricing, negotiation, contracting.
• Align with CSMs to schedule commercial plays with customer readiness.
• Prioritize accounts and balance long-term growth with short-term actions.
• Maintain CRM hygiene, pipeline updates, and forecasting accuracy.

🎯 Requirements

• Strong prioritisation and time management
• Experience in SaaS sales environment
• Growth mindset: receive feedback and adapt
• Great collaborator. Easy to work with and iterate ideas

🎁 Benefits

• Competitive, performance-based remuneration
• Equity options
• 20 days paid annual leave and sick/carer’s leave
• Parental leave: 16 weeks primary, 6 weeks secondary carers
• Learning & Development budget for growth
• Laptop and home office setup budget