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crm account management data analysis customer success relationship management📋 Description
- Own a book of 100+ dental accounts; drive NRR via strategic planning.
- Collaborate with Sales, Training, and Support to boost retention.
- Manage the doctor experience using service and sales skills.
- Identify and execute upsell and cross-sell opportunities.
- Drive activations of more users/doctors within a practice.
- Expand into additional practice locations and sell scanners.
🎯 Requirements
- 6+ years in dental industry in Sales, Account Management, or Customer Success.
- Track record of upselling and growing account portfolio.
- Established relationships with multiple stakeholders at SMBs.
- Enjoy talking on the phone with clients for 60%+ of your day.
- Desire to understand customer pain points.
- Comfortable analyzing data and using dashboards to inform decisions.
🎁 Benefits
- Some travel may be necessary to attend offsites and events.
- Country-specific benefits: healthcare, dental, retirement, PTO.
- Equal-opportunity employer with an inclusive culture.
- ADA accommodations available for interviews.
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