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crm salesforce gainsight gong frontapp📋 Description
- Maintain low-touch contact with pooled accounts at scale; drive health and experience.
- Provide proactive market insights and solutions to showcase Hootsuite benefits.
- Drive renewals, upsells, and expansion in low-ARR accounts at scale.
- Provide weekly rolling forecasts and monitor account data health.
- Contribute to team pipeline of upsell/add-ons at renewal to hit targets.
- Manage end-to-end renewal process to hit renewal targets and meet needs.
🎯 Requirements
- Relevant experience in sales or customer success (Account Exec/CSM/AM).
- Fluent English and Spanish.
- Proven success in monthly and quarterly forecasting.
- Strong business acumen and tech-savvy with focus on ROI and customer value.
- Ability to articulate product features to inspire sales and build trust.
- Experience creating sales strategies inclusive of 3rd party solutions.
🎁 Benefits
- Accommodations provided during selection process.
- Six guiding principles: Step Up, One Team, Customer Obsessed, Go Fast, Play to Win, Neighbours & Allies.
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