Account Manager, Scale

📋 Description

• Maintain low-touch day-to-day contact with pooled accounts at scale to drive health and experience.
• Develop rapport with customers by proactively providing market insights and solutions.
• Drive renewals, upsells, and expansion in pooled accounts by focusing on engagements at scale.
• Provide weekly forecasts and rolling forecasts; monitor data health.
• Generate team pipeline of upsell/add-ons at renewal or during service to meet targets.
• Manage end-to-end renewal process to hit renewal targets, leveraging product knowledge.

🎯 Requirements

• Relevant experience in sales or customer success (e.g., AM, AE, CS).
• Proven success in monthly and quarterly forecasting.
• Tech-savvy with focus on customer value, ROI, and solutions.
• Ability to articulate product features clearly to inspire sales.
• Experience creating sales strategies including 3rd party solutions.
• Strong communication and presentation skills via phone, video, and email.

🎁 Benefits

• Accommodations provided as requested during the selection process.
• Guiding principles include Step Up, One Team, Customer Obsessed.