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forecasting account management negotiation saas renewals📋 Description
- Primary relationship owner for new GitLab customers during first 12 months
- Guide onboarding to growth-ready status and 90-day activation
- Sustain strategic engagement to drive adoption and expansion readiness
- Lead renewal and expansion conversations; negotiate contracts
- Build and qualify expansion pipeline with Account Executives
- Create and manage Success Plans linking GitLab capabilities to outcomes
🎯 Requirements
- Customer-facing experience in B2B SaaS
- Able to manage multiple accounts with strong prioritization
- Trusted advisor relationships that drive product adoption
- Business and commercial acumen; contract negotiations
- Experience forecasting revenue and identifying at-risk revenue
- Effective written and verbal communication; cross-functional collaboration
🎁 Benefits
- Benefits to support health, finances, and well-being
- Flexible Paid Time Off
- Equity Compensation & ESPP
- Growth and Development Fund
- Parental leave
- Home office support
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