Understand the unique needs and goals of each client
Monitor and analyse client account performance and address issues proactively
Identify opportunities for upselling additional services or features
Act as the primary point of contact for client issues or concerns
Maintain oversight of client Zendesk tickets and escalate as necessary
Coordinate with internal teams to resolve client issues promptly and effectively

🎯 Requirements

5–7 years in account management, sales, or customer success for enterprise fintech/SaaS
Knowledge of cards and payments industry, particularly issuing
Strong sense of urgency and responsiveness to client needs
Ability to grasp new tech and fintech/payment innovation
Time management and multitasking across time zones
Fluency in Mandarin/Cantonese and English

🎁 Benefits

Global, diverse team with opportunities to grow
Inclusive, equal-opportunity workplace
Flexible work across time zones
Purposeful work with a global impact

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