Related skills
crm ai marketingautomation projectmanagement upsell📋 Description
- Drive day-to-day client deliverables and SLA adherence.
- Act as liaison between client, PMO, and maker teams for on-time delivery.
- Manage the overall client experience; track feedback and approvals.
- Address routine client concerns and propose solutions.
- Translate client priorities into briefs using Monks product knowledge.
- Identify upsell opportunities to discuss with senior roles.
🎯 Requirements
- Deep understanding of technology and AI trends.
- Solid project management and delivery; track SLAs.
- Client communication and tracking; reliable liaison.
- Monks product knowledge; breadth of offerings.
- Problem solving; address routine concerns and propose solutions.
- Commercial awareness; upsell opportunities and retention.
- Experience supporting senior client leadership in teams.
- Experience contributing to product/strategy decisions from client insights.
🎁 Benefits
- Equal opportunity employer committed to diversity.
- Collaborative, growth-focused culture.
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