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account management english portuguese📋 Description
- Retain and grow clients by building relationships based on trust and understanding goals.
- Proactively manage churn risk and resolve escalations for high-value accounts.
- Act as a consultative partner, leading strategic conversations and driving adoption.
- Identify and close upsell opportunities aligned with client needs and revenue.
- Coordinate client initiatives with Support, Product, and stakeholders.
- Advocate for clients internally, influencing feature development.
🎯 Requirements
- Legal authorization to work in the European Union.
- Proficiency in English and Portuguese; additional European languages are a plus.
- 2+ years experience in account management, B2B SaaS, or travel tech.
- Strong relationship management skills with a proven ability to retain and grow accounts.
- Strong commercial acumen with a consultative mindset; translate client needs into solutions.
- Ability to manage risk and retention, handling escalations and turning challenges into wins.
🎁 Benefits
- Global leave: 22 weeks parental, 2 weeks grandparent, extended care leave
- Life insurance policy and Pension Plan
- Hybrid-friendly and work-from-home support
- Educational Opportunities
- Social hours and team-building events
- 26 vacation days per year
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