Account Manager (Payments)

📋 Description

• Manage a portfolio of Cin7 SMB/growth customers, driving payments upsell.
• Increase GPV and customer lifetime value; expand Cin7 products when suitable.
• Partner with Customer Success to handle payment questions and follow-ups.
• Lead scaled business reviews and value conversations to optimize Cin7 Payments.
• Support Acquisition calls with payments product knowledge to close deals.
• Collaborate with product, onboarding, support, engineering, and sales for a seamless experience.

🎯 Requirements

• Proven success in account management, customer success, or sales in B2B SaaS.
• Experience managing a high-volume SMB portfolio; balancing growth with satisfaction.
• Proven ability to meet or exceed revenue, expansion, or retention goals.
• Strong communication skills explaining payments concepts to non-technical customers.
• Consultative, customer-first mindset with solid commercial acumen.
• Strong organizational and time-management skills; able to handle multiple priorities.

🎁 Benefits

• Competitive benefits including medical, dental, vision, and a 401K.
• Flexible PTO policy to recharge.
• Global Wellness Day dedicated holiday for your wellbeing.
• Diverse team with inclusion as a core value.
• Frequent company-sponsored events to get to know colleagues.