Related skills
crm account management data analysis customer success saas📋 Description
- Primary contact for Moniebook accounts post-onboarding
- Drive retention, satisfaction, and growth for each client
- Manage lifecycle, monitor signals, and conduct reviews
- Promote feature adoption and maximize product value
- Monitor health signals and address churn risk
- Lead quarterly business reviews and renewal planning
🎯 Requirements
- 3-5 years in customer-facing roles (SaaS/retail tech preferred)
- Proven retention and satisfaction track record
- Strong communication and relationship skills
- Technical aptitude; quick to learn software
- Data-driven; analyze usage data to inform actions
- Bachelor's degree or equivalent
🎁 Benefits
- Culture: people-first, inclusive, open communication
- Learning: knowledge sharing and internal technical talks
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