Related skills
looker salesforce tableau meddpicc gainsight📋 Description
- Own a portfolio of customers to ensure adoption, value, and retention.
- Develop account plans to drive renewals, reduce churn, and grow accounts.
- Present and negotiate renewal proposals; structure multi-year options.
- Monitor customer health via usage analytics and insights to spot risks early.
- Collaborate with Legal, Sales Ops, and Renewals for smooth contracting.
- Maintain product knowledge; guide customers to adopt features and configurations.
🎯 Requirements
- 7+ years in customer-facing roles (account management, customer success, or renewals).
- 4+ years managing renewals and growth in SaaS.
- Experience with Salesforce (SFDC) and analytics tools (Gainsight, Tableau, Looker).
- Bachelor’s degree or equivalent experience.
- Familiarity with MEDDPICC and COM frameworks.
- Experience with enterprise software customers or in a DevOps environment.
🎁 Benefits
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
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