Account Manager, Mid-Market (Remote, Canada)

Added
14 days ago
Type
Full time
Salary
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Related skills

account management upselling saas stakeholder management training

๐Ÿ“‹ Description

  • Manage ~40-60 mid-market accounts prioritizing health and expansion.
  • Drive consultative upsell to new budget holders; build cases for modules.
  • Lead quarterly reviews with stakeholders to translate usage data into ROI.
  • Deliver deep-dive training sessions.
  • Forecast renewals 6-9 months ahead; lead negotiations with legal/procurement.

๐ŸŽฏ Requirements

  • 3โ€“5 years in B2B SaaS Account Management (Mid-Market)
  • Proven Net Revenue Retention (NRR) of 100%+
  • Experience navigating multi-stakeholder sales (Legal, IT, Procurement, Finance)
  • Strong technical aptitude; quick to learn a complex product
  • Hybrid: teaching mindset plus renewals and upsells
  • Project management: juggle renewal cycles and training schedules

๐ŸŽ Benefits

  • Flexible Time Off policy โ€” minimum 4 weeks per year
  • Remote First Team
  • Flexible Hours
  • Work From Anywhere Program
  • Health Insurance
  • Employee Assistance Program (EAP)
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