Account Manager, Mid-Market (Remote, Canada)

📋 Description

• Manage a book of 40-60 accounts with health and expansion focus.
• Upsell by building cases for new modules and seat expansions.
• Lead quarterly business reviews with VPs/Directors and translate usage data into ROI.
• Conduct deep-dive training and Lunch and Learns to drive adoption; 20+ on Zoom.
• Forecast renewals 6-9 months ahead; manage negotiations with legal/procurement.

🎯 Requirements

• 3-5 years in B2B SaaS account management, mid-market.
• Proven net revenue retention 100%+.
• Experience navigating multi-stakeholder sales (Legal, IT, Procurement, Finance).
• Strong technical aptitude and ability to learn a complex product quickly.
• Hybrid skillset: teaching for training and closing renewals and upsells.
• Data driven: comfortable with Gainsight, ChurnZero or Salesforce.
• Project management: juggle multiple renewal cycles and trainings.

🎁 Benefits

Flexibility and Time Off

• Flexible time off with minimum four weeks per year
• Remote first team
• Flexible hours
• Work from anywhere program

Health and Wellness

• Health insurance
• EAP program
• Quarterly company wide recharge days
• End of year holiday closure
• Maternity and parental leave
• 2000 lifestyle spending account

Growth and Future

• Professional development budget
• Volunteer day
• Team building budget
• Employee referral bonus program 1000
• Anniversary milestone LSA top up
• Birthday day off