Account Manager, Mid Market

📋 Description

• Manage day-to-day contact with Mid‑Market customers; monitor health and adoption.
• Lead post-sale engagements; negotiate renewals and expansion.
• Provide weekly forecasts; keep SFDC updated; monitor risks.
• Act as trusted advisor; tailor renewal strategy with product fit.
• Conduct Strategic Business Reviews to discuss growth.
• Track engagement using SFDC, Gainsight, Gong.
• Build expansion pipeline; upsell add-ons during renewal.
• Understand contract terms to influence renewal.
• Report client feedback to manager and stakeholders.
• Log feature requests; update notes in Salesforce; escalate risks.
• Collaborate with Professional Services; perform other duties.

🎯 Requirements

• SaaS sales or customer success experience.
• Proven portfolio management; quota attainment.
• Experience using SFDC, Gong, Sales Navigator, 6Sense, Gainsight.
• Value Selling mindset; demonstrates ROI to customers.
• Clear written and verbal communication; collaborative.
• Customer-focused; service oriented.
• Negotiation skills; ability to secure commitments.
• Perseverance; strong drive to finish.