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5 days ago
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Full time
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account management customer success relationship management renewals cross-functional collaboration📋 Description
- Manage a portfolio of mid-market customers and ensure value.
- Act as a trusted advisor, helping customers optimize Middesk.
- Lead renewal conversations and drive retention.
- Partner to increase adoption and expand use cases.
- Collaborate with internal teams to capture insights and improve products.
🎯 Requirements
- 3+ years in Account Management or Customer Success.
- Experience managing mid-market customers and renewals.
- Strong relationship management with operational and exec stakeholders.
- Ability to explain technical concepts to non-technical audiences.
- Proactive, problem-solving mindset focused on customer success.
🎁 Benefits
- On Target Earnings: $135K – $180K
- Equity: Offers Equity
- Hybrid work model: 2 days/week in SF or NY
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