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crm account management customer engagement saas digital marketing📋 Description
- Own and grow a LATAM account portfolio as the primary contact.
- Collaborate with Sales, Customer Success, and Product to drive growth.
- Leverage digital marketing and CRM know-how to build relationships.
- Develop account plans to meet goals: retention, upsell, and satisfaction.
- Navigate sales stages from qualification to Closed Won to hit quota.
- Travel within LATAM as needed.
🎯 Requirements
- Bachelor's degree in Business, Marketing, Communications, or related field.
- 5+ years in account management, customer success, or digital marketing in SaaS/Martech.
- Strong understanding of digital marketing, customer engagement, and CRM solutions.
- Proven track record of managing high-value accounts and achieving growth targets.
- Excellent communication and cross-cultural collaboration skills.
- Trilingual: Portuguese, English, and Spanish.
🎁 Benefits
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Comprehensive medical, dental, vision, life, and disability coverage.
- Family services including fertility benefits and equal paid parental leave.
- Professional development supported by formal career pathing, learning platforms, and a yearly stipend.
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