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crm account management saas b2b travel industry📋 Description
- Manage relationships with travel organizers and clients
- Answer questions and resolve issues quickly
- Identify upsell and cross-sell opportunities
- Collaborate with Sales, Support, and Product
- Deliver proactive, solution-focused customer care
- Drive long-term client satisfaction
🎯 Requirements
- Native or C2 Italian speaker and fluent English
- Excellent written and verbal communication
- Strong interpersonal and customer service instincts
- 2+ years in B2B account management or customer success
- Multitasker who can manage multiple clients
- Willing to travel up to 10% for client visits
🎁 Benefits
- Attractive compensation
- Full time - Fixed Term Contract
- Unlimited paid time off
- Remote work up to 4 weeks per year
- 2-week onboarding program
- Annual team off-site
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