Account Manager I

📋 Description

• Be a trusted advisor to customers, boosting satisfaction and adoption.
• Build and maintain relationships with multiple contacts inside accounts.
• Drive retention, expansion, and overall customer satisfaction.
• Collaborate with sales and marketing to train and empower customers.
• Engage with customers and reseller partners to meet needs.
• Help drive company goals via customer satisfaction, retention, and growth.

🎯 Requirements

• 2+ years direct customer sales in VAR and channel ecosystems (mid-market).
• SaaS experience, preferably cybersecurity.
• Experience with Salesforce or other CRM platforms.
• Passion for working with customers and partners.
• Strong bias to action and ability to get things done efficiently.

🎁 Benefits

• 100% remote work environment - since 2015.
• New starter home office setup reimbursement (£398).
• Digital monthly reimbursement (£92).
• Travel to the US 1-2 times/year for company events.
• Pension.
• Access to the BetterUp coaching platform.