Account Manager, Fulfillment

📋 Description

• Own post-onboarding relationship for FbF brands.
• Drive retention, consolidation, and revenue growth.
• Turn metrics into commercial conversations.
• Coach brands on cost/ease/growth of FbF.
• Collaborate across ops, warehouse, and product to support brands.

🎯 Requirements

• 3–5 years in account mgmt or CS or partnerships.
• Proven record of retention and revenue expansion in accounts.
• Strong analytics; BI tools Looker, Mode, Snowflake.
• Excellent written and verbal communication; present to founders and operators.
• Experience leading escalations and cross-functional coordination under pressure.

🎁 Benefits

• Hybrid: office 3 days/week; remote up to 4 weeks/year.
• Equity and benefits.
• Work with a growing marketplace and entrepreneurs.