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account management customer success relationship management saas renewals📋 Description
- Maximize retention across the book of business
- Drive adoption across client units to uncover growth
- Identify revenue at risk to prevent churn
- Collaborate with Account Executives on growth opportunities
- Plan onboarding and user training initiatives
- Serve as on-ground advocate; collect value stories
🎯 Requirements
- Relationship-driven; proven success with Fortune 1000/financial services
- Subject-matter expert; strong business acumen and processes
- Energetic and creative; quick learner
- Understand SaaS business; AI/research product experience preferred
- Results-driven with grit, initiative and commitment
- Strong communicator with Analysts to C-level audiences
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