Related skills
looker salesforce jira zendesk workday📋 Description
- Own a book of existing customers in Japan: retention, renewals, upsells and adoption.
- Build executive and technical relationships in Japanese and English.
- Drive adoption of Fivetran connectors through consultative conversations.
- Manage contracting lifecycle with Legal and Sales Ops.
- Provide forecasts for renewals/expansions; keep Salesforce up to date.
- Collaborate cross-functionally with CS, SE, Product, Marketing and Partners.
🎯 Requirements
- Native Japanese speaker with strong professional English.
- 3+ years in SaaS account management, CS, or Enterprise AE.
- Strong project management; coordinate multi-stakeholder projects end-to-end.
- Negotiation experience with renewals and amendments.
- Experience with CRM and forecasting tools (Salesforce preferred).
- Familiarity with data platforms, ETL, analytics.
- Ability to travel domestically as needed.
🎁 Benefits
- 100% employer-paid medical insurance
- Generous PTO, sick time, inclusive parental leave policy, holidays, and volunteer days off
- RSU stock grants
- Professional development and training opportunities
- Company virtual happy hours, free food, and team-building activities
- Monthly cell phone stipend
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