Account Manager DACH

📋 Description

• Own 250+ DACH accounts; drive expansion, cross-sell, and renewals.
• Execute renewal cycles before end dates; identify churn early.
• Build 12-month customer roadmaps; health checks and quarterly discovery.
• Partner with CS, Sales, Implement, and Product for seamless renewal.
• Maintain Salesforce records; share account health and recommendations.

🎯 Requirements

• German fluency (spoken & written); essential for DACH.
• 3+ years in Account Management or CS in SaaS; upsell/renewals.
• Experience managing 200–300 accounts with strong expansion track record.
• Identify churn signals; present value-based solutions to executive DACH stakeholders.
• CRM/CS tooling proficiency; Salesforce required; Clari, ChurnZero, Pendo a plus.

🎁 Benefits

• Use your German daily; bilingual fluency is a real advantage.
• Own a strategic DACH territory from day one.
• Grow with us as the DACH portfolio expands.
• Remote flexibility; Berlin office available.
• Collaborative, international team; trusted by 4,000+ customers worldwide.