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account management customer success saas roi gtm_data📋 Description
- Oversee full customer lifecycle: onboarding, activation, adoption, growth.
- Work with implementation managers to ensure use cases are implemented.
- Expand accounts into new product SKUs and grow usage.
- Communicate program status to executive buyers and stakeholders.
- Define value roadmaps; minimize time-to-value and tie milestones to ROI.
- Cross-functional collaboration across marketing, sales, and revenue teams.
🎯 Requirements
- 3–6 years in Account Management or Customer Success at a B2B SaaS.
- Proven ability to manage a portfolio and drive onboarding and expansion.
- Experience with value-based selling and ROI to executives.
- Strong understanding of GTM functions and revenue data.
- Comfort with high-touch and tech-touch motions across segments.
- Ability to work cross-functionally and align around outcomes.
🎁 Benefits
- Remote-friendly role with US and international candidates.
- Flexible work arrangement with a high-growth team.
- Equal Opportunity Employer and inclusive culture.
- Opportunity to shape a category-defining product.
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