Related skills
account management customer success relationship management saas renewals📋 Description
- Maximize retention across the book of business
- Drive adoption of AlphaSense across client units
- Identify revenue at risk to prevent churn
- Forecast retention rates
- Collaborate with Account Executives to identify growth opportunities
- Share client insights with product, marketing, and sales teams
🎯 Requirements
- Minimum 2-4 years of account management experience
- Relationship-driven with Fortune 1000 client experience
- Subject matter expert with strong business acumen
- Energetic and Creative; quick to learn and adapt
- Understand SaaS and best practices for client engagement
- A strong communicator: able to engage with analysts to C-level executives
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