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account management customer success saas renewals onboarding📋 Description
- Maximize retention across the book of business
- Drive adoption and growth within client accounts
- Identify revenue at risk to prevent churn
- Plan and execute onboarding and training for new users
- Hold business reviews with key stakeholders
- Cultivate relationships to position AlphaSense as a partner
🎯 Requirements
- Relationship-driven with Fortune 1000 clients
- Subject matter expert with internal/external relationship mgmt
- Energetic and creative with intellectual curiosity
- SaaS client engagement and account growth experience
- Strong oral, written, and presentation skills
- Ability to distill complex issues for diverse audiences
🎁 Benefits
- Equal opportunity employer
- Global company with 2,000+ employees
- Offices in multiple countries including UK, US, India
- Opportunity to work with enterprise customers
- Growth-focused, collaborative culture
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