Related skills
account management customer success relationship management saas renewals📋 Description
- Maximize retention rate across the book of business.
- Drive adoption and upsell within existing clients.
- Identify revenue at risk to prevent churn.
- Forecast retention rates with Account Executives.
- Build relationships; position AlphaSense as a partner.
- Lead business reviews and onboarding for new users.
🎯 Requirements
- Relationship-driven with Fortune 1000 clients.
- Subject matter expert in client engagement and SaaS.
- Energetic, creative, quick to learn and adapt.
- Deep understanding of SaaS business and engagement tactics.
- Results-focused, with grit, initiative, and accountability.
- Strong communicator across analysts to C-level executives.
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