Act as main point of contact and manage the relationship with assigned clients
Increase client value by promoting expansion and upsell opportunities
Own communication, escalate client feedback, advocate for client internally
Drive retention and prevent client churn
Identify opportunities and manage pipeline of upsells to drive client LTV
Work closely with ad operations to improve client performance and upsell opportunities

🎯 Requirements

2+ years in Customer Success or Account Management
Experience with and understanding of performance marketing
A proven track record in managing profitable client relationships
Outgoing with strong relationship-building skills
Excellent interpersonal and collaboration skills
Language: Chinese (Native); English (Professional Working Proficiency)

🎁 Benefits

Team lunches
Game nights
Company-wide events
Growth-focused culture
Data-driven and collaborative environment
Encourages sharing ideas and calculated risks

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