Own a portfolio of existing customers to ensure adoption and retention.
Develop and execute account plans for renewals, churn risk, and expansion.
Present and negotiate renewal proposals; structure multi-year options.
Monitor customer health with usage analytics to identify risks early.
Collaborate with Legal, Sales Ops, and Renewals for contracting and forecasting.
Maintain product knowledge and guide adoption of features.

🎯 Requirements

7+ years of combined customer-facing experience in AM/CS/Renewals.
4+ years managing renewals and growth in SaaS.
Experience using Salesforce (SFDC) and analytics tools like Gainsight, Tableau, Looker.
Bachelor’s degree or equivalent experience.

🎁 Benefits

Hybrid work model with offices in 8 major cities.
Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)

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