Account Manager

📋 Description

• Manage full lifecycle of assigned accounts (DMOs) on the west coast.
• Build and maintain relationships with key stakeholders across accounts.
• Execute outreach to drive product adoption, retention, and upsells.
• Identify and qualify new opportunities with your BDR.
• Meet or exceed quarterly and annual retention and revenue targets.
• Primary contact for customers; ensure positive relationships.

🎯 Requirements

• 2–4 years in account management, customer success, or B2B SaaS sales.
• Proven track record of meeting/exceeding retention or growth targets.
• Strong communication and presentation skills.
• Ability to interpret customer data and drive engagement.
• Cross-functional experience with Product, Marketing, Sales, or CS teams.
• Familiarity with travel/tourism/DMO industry is an asset.

🎁 Benefits

• Parental leave
• DevDollars for learning and development
• Equity incentives
• Feel-Good Fridays: half-day off in summer
• No-meeting Fridays year-round
• Travel perks: 8 weeks vacation, up to $3000 travel budget, 90 days travel/work