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data analytics product analytics sql onboarding b2b📋 Description
- Own the customer lifecycle post-sales, from onboarding to renewal and expansion
- Collaborate with internal teams to tailor onboarding and integration
- Drive revenue through upsell, cross-sell, and end-to-end renewals
- Analyze product performance to identify onboarding improvements
- Design and implement onboarding workflows for new customers
- Provide data-driven insights to optimize Rain's onboarding
🎯 Requirements
- Bachelor's degree in Business, Analytics, Economics, or related field
- 2-6+ years in customer success or similar role (B2B preferred)
- Strong analytical and problem-solving skills with complex data
- Experience with product analytics tools
- Excellent communication and ability to work cross-functionally
- Fluent in Mandarin
🎁 Benefits
- Unlimited time off with a minimum of 10 days
- Flexible working: work from home or office with stipend
- Health, dental, and vision plans plus life insurance
- 401(k) with a 4% company match
- Equity options for Rainmakers
- Rain Cards for testing core products
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