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account management customer success saas data-driven upsell📋 Description
- Own the customer relationship lifecycle; primary contact for accounts.
- Drive retention, satisfaction, and expansion through adoption.
- Monitor health signals; conduct reviews; address churn early.
- Run Quarterly Business Reviews to demonstrate ROI and value.
- Identify upsell/cross-sell opportunities; collaborate with Sales.
- Coordinate issue resolution with Product/Engineering.
🎯 Requirements
- 3-5 years in customer-facing roles (SaaS/retail tech preferred)
- Proven track record for retention and customer satisfaction targets
- Strong interpersonal and communication skills; build trust
- Excellent problem-solving and conflict-resolution abilities
- Technical aptitude; quickly learn software and demo features
- Bachelor’s degree in Business/Technology or related field
🎁 Benefits
- Culture focused on people, inclusion and collaboration.
- Learning and development through knowledge sharing.
- Competitive compensation; pension and health insurance.
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