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account management fintech customer success saas renewals📋 Description
- Drive account growth across benefits and geographies (UK & Ireland).
- Own customer outcomes and retention for SMB and mid-market.
- Act as a trusted partner on renewals to reduce churn.
- Build and maintain account plans with renewal timelines and forecasting.
- Own account health and escalations across CX, Product, Benefits.
- Champion the voice of the customer to inform product priorities.
🎯 Requirements
- Experience managing a book of business in CS/Account Management or post-sales.
- Comfort working with SMB and mid-market customers in fast-moving environment.
- Strong commercial instincts around renewals, expansion, and value articulation.
- Navigates complexity across product, operations, and regulated environments.
- Clear communicator who builds trust with customers and internal teams.
- Highly organised, proactive, and able to build structure where none exists.
- Bonus: SaaS, HR tech, fintech, or regulated products experience.
🎁 Benefits
- Health Insurance via Kota with generous allowance
- Workplace Pension with matched contributions up to 5% via Kota
- WFH stipend to support your home office
- 25 days of Paid Time Off (PTO) - work hard and recharge fully
- Annual company-wide offsite + dedicated team offsite
- Attractive stock options for all employees
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