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crm analytics saas ai automation📋 Description
- Own 150-300 school accounts in €2-6K segment; drive retention via proactive check-ins.
- Identify and implement AI/automation workflows to reduce manual work; share best practices.
- Use our AI-native CRM to flag risk early, log touchpoints ahead of renewal, and prioritise accounts by risk.
- Support the Customer Success and Customer Engagement teams to ensure account managers own relationships with school leadership while teachers are supported through dedicated resources.
🎯 Requirements
- Experience in a SaaS account management or customer success role; understands renewal/retention motion in practice.
- Proactivity and ownership mentality; thrives in ambiguity and evolving systems.
- Genuine curiosity about AI tools and automation; evidence of independent exploration.
- Comfort working data-informed; reads CRM signals and prioritises risk-based decisions.
🎁 Benefits
- Work remotely within Sweden
- ITP Pension Plan with Nordnet
- Yearly budget of 5,000 SEK for health-related services
- 30 days of paid vacation per year
- Full pay sick leave starting on day 1
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