Related skills
communication kpi account management upselling client relationships📋 Description
- Build and maintain strong client relationships for adoption and retention.
- Identify strategic growth opportunities across your portfolio.
- Manage client inquiries and resolve issues to improve booking experience.
- Oversee client and internal projects from initiation to completion.
- Become an expert on FareHarbor and industry trends to communicate advantages.
- Meet KPIs: drive growth, maintain SLA, and retain clients.
🎯 Requirements
- Strong collaborator and team player; go above and beyond for FareHarbor and clients.
- Exceptional communication, active listening, discovery, objections, and calm under pressure.
- Demonstrates FareHarbor values and commitment to the company.
- Organized and able to prioritize workload; excellent time management.
- Analytical and problem-solving skills.
- Able to synthesize information and provide clear direction.
🎁 Benefits
- Medical, dental + vision coverage
- 26 vacation days, 10 sick days, and 12 holidays per year
- Global leave benefits: 22 weeks parental leave and 2 weeks grandparent leave
- 401k with employer matching
- Wellness benefits (Headspace) and wellness webinars
- Work-from-home assistance and hybrid-friendly policies
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