Own and manage a portfolio of 100+ accounts for retention and revenue growth.
Drive Net Revenue Retention through upsells, expansion, and churn mitigation.
Use data to prioritise high-impact opportunities and growth strategies.
Build strong client relationships and act as a trusted advisor aligned to client goals.
Coordinate cross-functional initiatives to deliver outcomes.

🎯 Requirements

2+ years in Account Management or Customer Success
Proven ability to retain and grow accounts
Experience in Tourism and/or SaaS industry preferred
Strong communication and presentation skills
Bonus: GA, Looker Studio, SEMRush, Microsoft Clarity
Bonus: Bilingual in English and Thai or French

🎁 Benefits

Global leave: 22 weeks parental, 2 weeks grandparent leave
Hybrid friendly
Wellness benefits (Headspace, wellness webinars)
Work-from-home assistance
Educational opportunities
Social hours and team-building events

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