Related skills
slack salesforce zoom google workspace splunk📋 Description
- Engage with customers to align customer goals with our solutions
- Collaborate with CSMs, Solution Engineers, and Professional Services for great customer experience
- Ensure account retention and growth of customer lifetime value
- Drive product adoption and license utilization to enable retention and upsell
- Support POD teams to expand accounts by identifying needs and selling more products
- Monitor product experiences and advise on improvements
🎯 Requirements
- 3+ years of experience in fast-growing SaaS businesses
- Proven track record in fast-growing SaaS businesses
- Prior responsibility for a portfolio of more than 200 accounts across segments/verticals
- Strong interpersonal and communication skills to influence decisions
- Proven ability to conduct seven-figure renewal negotiations
- High attention to detail, accuracy, proactivity, and anticipating needs
- Experience in CS/Renewals/Sales or IT manager or Software Sales
- Customer-centric attitude and willingness to put customers' needs first
- Some travel required (events/on-sites)
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