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account management customer success salesforce saas renewals📋 Description
- Own incremental growth by retaining and expanding customers.
- Manage contracting including renewals and upsells.
- Build and maintain relationships with partners and SI counterparts for data architecture.
- Collaborate with CS, SE, Marketing, and Product to deliver a great customer experience.
- Drive increased usage and cross sell opportunities via tailored outreach.
- Forecast renewals accurately and keep SFDC up to date.
🎯 Requirements
- 2+ years in SaaS sales, CS, or AM; renewals/negotiations.
- CRM & project management: Salesforce proficiency; renewals; detail-driven.
- Analytical: assess terms, identify upsell opportunities, resolve issues.
- Time Management: prioritize tasks and deadlines in fast-paced settings.
- Financial Acumen: SaaS metrics, forecasting revenue, renewals.
- Customer-Centric Mindset: focus on seamless customer experience.
🎁 Benefits
- 100% employer-paid medical insurance
- Generous PTO, sick time, parental leave, holidays, volunteer days off
- RSU stock grants
- Professional development and training opportunities
- Monthly cell phone stipend
- Access to mental health resources platform
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