Related skills
reporting upselling project management client management sla📋 Description
- Drive day-to-day client deliverables and ensure SLAs are met.
- Serve as the liaison between the client and internal PMO and maker teams.
- Manage the overall client experience; track feedback and approvals.
- Address routine client concerns and propose proactive solutions.
- Translate client priorities into briefs across Monks products/services.
- Identify upsell opportunities and support commercial growth.
🎯 Requirements
- Strong project management and delivery experience.
- Excellent client communication and feedback tracking.
- Deep Monks product knowledge or ability to learn quickly.
- Problem solving to address routine client issues.
- Commercial awareness and upsell/retention focus.
- Passion for sport and staying current with industry trends.
🎁 Benefits
- Equal opportunity employer with inclusive culture.
- Global, data-driven team collaboration at Monks.
- Involvement with Monks.Flow AI ecosystem projects.
- Clear career growth and development opportunities.
- Flexible, collaborative work environment.
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