Related skills
crm account management saas client success gong📋 Description
- Build and maintain strong, long-term relationships with partners
- Proactively identify, forecast, and mitigate account risk
- Clearly communicate partner needs and risk mitigation across teams
- Understand customers' businesses, markets, and competition; surface insights
- Identify growth opportunities by analyzing product usage and trends
- Escalate at-risk accounts and implement retention strategies
🎯 Requirements
- 3-5 years in Client Success or Account Management in SaaS or self-storage
- Experience with consultative selling and upsell/cross-sell opportunities
- Strong relationship management with a proactive, partner-first mindset
- Hands-on experience with Client Success platforms and CRM tools (Vitally, Gong)
- Highly organized, detail-oriented, and operationally disciplined
- Strong problem-solving skills with the ability to assess risk and develop proactive solutions
🎁 Benefits
- Generous health coverage for you and family, including disability and life insurance
- 401(k) match after 60 days, 100% vest after 1 year
- Employer contribution to HSA and an HRA to offset deductibles
- Take-what-you-need vacation policy
- Be More rewards program with experiences
- 8 hours of Volunteer Time Off per year and community events
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