Related skills
crm data analytics account management customer success saas📋 Description
- Own the customer relationship lifecycle for assigned accounts.
- Proactively engage customers; respond quickly to questions.
- Drive adoption and value realization of Moniebook features.
- Monitor health signals; conduct business reviews; manage risks.
- Lead Quarterly Business Reviews and identify expansion opportunities.
- Coordinate with Sales, Product, and Support on renewals and escalations.
🎯 Requirements
- 3-5 years in customer-facing roles (SaaS/retail tech preferred)
- Proven retention and customer satisfaction track record
- Strong interpersonal and communication skills
- Excellent problem-solving and conflict-resolution abilities
- Technical aptitude; quick to learn software and demonstrate features
- Data-driven; analyze usage data and translate insights
🎁 Benefits
- Culture: customer-obsessed, inclusive, and human
- Learning: emphasis on knowledge sharing and internal talks
- Pension and health insurance included
- Annual bonus opportunity
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!