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account management customer success onboarding cross-functional collaboration b2b📋 Description
- Own end-to-end experience for strategic enterprise customers.
- Drive renewals, expansion and advocacy for products.
- Build relationships and understand customer needs.
- Collaborate with onboarding, training and support teams for seamless journeys.
- Monitor account health, usage trends and satisfaction to maximise growth.
🎯 Requirements
- Established background in Account Management, B2B with a subscription product.
- Proactive, growth-focused mindset with a desire to learn.
- Excellent verbal and written communication skills.
- Adapt approach for audiences from c-level to support staff.
- Ability to work in a fast-paced, multi-task environment.
- Proven critical thinking and problem-solving skills.
🎁 Benefits
- Office-first culture; 4+ days in the office.
- Offices across Europe.
- Collaborative, fast-paced environment that values growth.
- Diversity, equity, and inclusion driven culture.
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