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crm account management salesforce saas hospitality📋 Description
- Manage a high-value portfolio of North American hotels as primary Cloudbeds contact.
- Deliver strategic business reviews and proactive account management.
- Drive retention and growth with upsell opportunities and churn reduction.
- Collaborate cross-functionally with Support, Sales, and Product.
- Analyze usage data to improve product engagement and adoption.
- Capture customer feedback to inform product roadmap.
🎯 Requirements
- 3-5 years in hospitality operations (e.g., Revenue Manager, Front Desk Manager).
- Strong understanding of hotel ops incl revenue mgmt, front desk workflows, PMS.
- Experience in the North American hospitality market.
- Excellent communication, empathy, resilience, and customer-service mindset.
- Ability to learn technology platforms quickly and translate concepts for hoteliers.
- Proven ability to manage multiple accounts and projects with strong organization.
🎁 Benefits
- Remote First, Remote Always.
- PTO in accordance with local labor requirements.
- Monthly Wellness Fridays - long weekends.
- Full Paid Parental Leave.
- Home office stipend based on country of residency.
- Cloudbeds University professional development.
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