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crm account management data analysis salesforce saas📋 Description
- Manage a portfolio of mid-market hotel customers in Thailand.
- Build trust-based relationships with key stakeholders through regular touchpoints.
- Conduct regular on-site visits across Thailand, monthly, and quarterly inter-city trips.
- Provide strategic guidance to optimize operations and performance.
- Identify upsell opportunities and reduce churn to boost retention.
- Collaborate with Support, Sales, and Product to resolve customer issues.
🎯 Requirements
- 5+ years hospitality ops experience in Thailand (revenue, front desk, ops, or GM).
- Deep knowledge of hotel operations: revenue management, front desk workflows, PMS.
- Thai language fluency with strong English communication.
- Ability to learn technology platforms quickly and translate concepts for hoteliers.
- Excellent communication, empathy, resilience, and customer focus.
- Ability to manage multiple accounts and projects with strong organizational skills.
- Bonus: SaaS/hospitality tech experience or CRM tools like Salesforce.
🎁 Benefits
- Remote first, remote always
- PTO per local labor requirements
- Wellness Fridays monthly
- Full paid parental leave
- Home office stipend based on country of residency
- Cloudbeds University for professional development
- Manager training and upskilling opportunities
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