Related skills
crm hubspot data analysis salesforce hospitality📋 Description
- Manage LATAM customer portfolio valued at $900k-$1M USD
- Be the primary Cloudbeds contact; guide customers to success
- Identify upsell opportunities to expand ACV
- Reduce churn with proactive relationship management
- Train customers on Cloudbeds and share product feedback
- Collaborate with Support, Product and Marketing to drive outcomes
🎯 Requirements
- 5+ years in hospitality ops (Revenue, Front Desk, Ops, GM)
- Deep hotel ops knowledge: Rev Mgmt, Front Desk, PMS, reporting
- LATAM hospitality market experience
- Excellent communication with empathy and resilience
- Able to learn Cloudbeds quickly and translate tech concepts
🎁 Benefits
- Remote First, Remote Always
- PTO per local labor requirements
- Monthly Wellness Fridays
- Full Paid Parental Leave
- Home office stipend by residency
- Cloudbeds University and manager training
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