Account Manager

📋 Description

• Own day-to-day account management for partner accounts.
• Coordinate cross-functional responses with internal teams.
• Surface partner needs and resolve blockers across teams.
• Design and run partner programs to drive engagement and ROI.
• Manage renewals and health indicators toward renewal readiness.
• Build partner docs and internal playbooks for consistency.

🎯 Requirements

• 2-3 years in customer success or account management at a B2B SaaS/tech company.
• Proven ability to manage client relationships in fast-paced startups, incl onboarding and renewals.
• Strong project management skills – design and execute programs from scratch.
• Comfortable with data and reporting – track health metrics, dashboards.
• Technical and tool-savvy – HubSpot, Zapier, CRM architecture.
• Located where majority of partners are: SF, LA, NY.

🎁 Benefits

• Fully Remote - work from anywhere with bi-annual team offsites
• Medical, dental, vision, and a 401k plan
• Unlimited vacation
• $500 home office stipend
• Access to your own Mento Coach