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crm data analysis business intelligence healthcare case management📋 Description
- Own pipeline and revenue for HCBS programs from referral to case completion.
- Monitor program health metrics; diagnose root causes; craft improvement plans.
- Ensure program performance is communicated to internal stakeholders.
- Build dashboards to provide visibility into status, bottlenecks, and revenue impact.
- Identify bottlenecks; design scalable escalation protocols.
- Collaborate with Operations to drive improvement initiatives and track progress.
🎯 Requirements
- 4+ years in sales and/or account management in healthcare/HCBS/Medicaid.
- Own revenue or P&L for a program, territory, or account.
- Strong analytical skills with data sets; identify trends.
- Experience creating scalable processes and escalation protocols.
- Track record of cross-functional collaboration.
- Excellent communication across multiple channels.
🎁 Benefits
- Generous health, vision, and dental plans.
- HSA with company seed.
- FSA plan.
- Short and long-term disability coverage.
- Life and personal accident insurance.
- 401k immediately upon hire.
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