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account management customer success salesforce saas renewals📋 Description
- Own success, retention, and growth of Medely customers.
- Guide strategy, run reviews, and drive renewals.
- Build relationships across Sales, Product, and Clinical Ops.
- Translate customer needs into growth opportunities.
- Occasional local/overnight travel to meet clients.
- Fully remote role with flexible, async-friendly work.
🎯 Requirements
- 3-5 years in SaaS/tech account management; healthcare a plus.
- Proven adoption, renewals, and expansion in accounts.
- Skilled at managing escalations and positive outcomes.
- Able to manage multiple projects with attention to detail.
- Strong communicator with tech and non-tech stakeholders.
- Analytical, organized, and collaborative; cross-functional.
- Familiarity with Salesforce and Google Workspace a plus.
🎁 Benefits
- Competitive compensation based on experience.
- 401k and long-term incentives.
- Healthcare, dental, and vision insurance.
- Flexible and unlimited PTO.
- Paid parental leave.
- Remote work in a digital environment.
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