Account Manager

📋 Description

• Manage, retain, and expand existing client relationships in mid-market and VC-backed startups.
• Collaborate with the Account Executive Team to onboard new clients.
• Build and nurture relationships to maximize adoption of Rho’s product suite.
• Guide senior stakeholders to unlock value via optimal enablement and adoption.
• Track and report key account metrics, such as revenue growth, retention, and satisfaction.
• Identify upsell opportunities and deliver consultative value.

🎯 Requirements

• 2+ years of professional experience in a client-facing Customer Success role.
• Experience managing large-scale implementations with 50+ users.
• Strong written and verbal communication skills.
• A track record of managing a large portfolio of clients efficiently and at scale.
• Prior experience working in B2B SaaS, high-growth preferable.
• BA degree or higher.
• Prior background in accounting, finance, cards, or payment is preferred.

🎁 Benefits

• Equity, healthcare benefits and paid time off.